Eight email templates every law firm should have in writing (and review every year)
Client communication should not depend on each lawyer's inspiration at eleven at night. Eight standard emails cover ninety per cent of a matter's life.
Law firm operations Page 4 of 4
Organisation, coordination and follow-up of work in law firms.
Closing a matter: the checklist that protects the firm (and the client) when the file ends
Firms take care over opening matters, but closing is where complaints about documents, client funds and fees concentrate.
Opening a matter at a Spanish law firm: responsibilities and checks
Distinguish an enquiry received from instructions accepted. Define who reviews a request, what the client needs to know and who owns the next step.